Karrier

Hanna Instruments is looking for a full-time Customer Service Representative to join our team in Szeged. We need an enthusiastic individual with the ability to multi-task. This individual must have strong listening skills, allowing them to empathize with the customer’s issues and offer a unique and innovative solution to each problem.

To be successful, the candidate will quickly have a strong command of the company's customer service policies and acquire product knowledge that can be critical for offering quick and accurate assistance to customers. This role will work closely with technical support and sales teams to ensure our customer needs are met.

Job Responsibilities for Customer Service Representative:

• Handle incoming phone calls from customers with courtesy and professionalism.
• Respond to customer inquiries received by phone, and email.
• Enter, process, and approve all customer orders accurately.
• Resolve customer requests in a timely manner regarding order processing issues.
• Work with Logistics and other operating functions regarding delivery and service matters.
• Ability to learn Hanna catalog in order to recommend accessories, add-ons and alternative products to customers.
• Upsell of consumable and replacement products when appropriate.
• Update and maintain accurate CRM records.

Knowledge and Skills required for Customer Service Representative:

• Bachelor’s degree preferred
• 3+ years’ experience in customer service/call center setting.
• Prior experience with selling products to customers preferred.
• Experience in relevant industry such as manufacturing or selling of consumables preferred.
• Ability to work independently and with a team.
• Computer literacy required, i.e. Microsoft Word, Excel, Power Point, etc.
• Prior experience with CRM preferred.
• Experience with Hanna products a plus!
• Ability to commute and work in our Szeged office.

The people here at Hanna don’t just create widgets — they create testing solutions that help improve everything from the taste of your local microbrew to the safety of the water from your tap. With operations in 34 countries, Hanna is working to solve some of the world’s biggest problems by making scientific testing more accessible, easy and accurate. Working for Hanna is an opportunity to be a part of the solution in making a better world.

We offer a competitive salary, a comprehensive benefits package.

Job Type: Full-time

Hanna Instruments, an industry leader in laboratory instrumentation for analytical testing, is looking for a full-time Inside Sales Representative to join our team. The Inside Sales Representative is responsible for retaining and expanding existing company relationships for one or more divisions, product lines, market segments, and soliciting new business from prospective customers in a variety of industries including: Food and Beverage, chemical manufacturing, industrial, farming, metal finishing, lab and more.

To be successful in this role, you should have previous experience prospecting customers, creating new leads and opportunities, developing leads from marketing campaigns and meeting sales quotas. You will use your communication skills to cultivate strong relationships with new and existing customers, from first contact until you close the deal. You will also ensure proper after-sales service. If you are motivated and results-driven, and enjoy working in a team environment, we’d like to meet you!

Job Responsibilities for a Sales Associate:

• Call on established and prospective customers to create demand for laboratory instrumentation. Documents calls and results as required.
• Discusses customer needs, problems, or complaints, and arranges for meetings between customers or prospective customers and representatives of various company functional areas while building long-term trusting relationships with our customers.
• Develop a list of prospective customers by their chosen market in order to schedule appointments.
• Follow up on sales qualified leads generated from trade shows, marketing campaigns, website and other sources.
• Utilize competitive information and product knowledge to increase market penetration by positioning of our products.
• Assist in growing sales for the inside sales territory for general and other division products while answering inbound phone calls.
• Contact potential customers through cold calls and emails while identifying customer needs and suggest our appropriate products/services. Customize product solutions to increase customer satisfaction.
• Assists in the implementation and coordination of the company-wide business development program.
• Represents the company in trade shows and community functions.
• Potential for growth into a Outside Sales Representative in the future.

Knowledge and Skills for a Sales Associate:

• Bachelor's degree in chemistry or related field
• 1-2 years of customer service and sales experience
• The ability to read and understand technical articles related to applications for our products
• Excellent communication and negotiation skills
• Excellent customer service skills including phone and professional email correspondence
• Ability to work as part of a team and in a fast and efficient manner
• Must be willing to travel up to 10%.
• Proven work experience as an Inside Sales Representative
• Hands-on experience with multiple sales techniques
• Experience with CRM software a plus
• Experience in food, beverage, industrial, education, lab, water and waste water treatment industries a plus

We offer a competitive salary and a comprehensive benefits package.

Job Type: Full-time

Hanna Instruments a global leader in scientific instrumentation and quality testing is seeking a full time remote Territory Sales Representative for several regions in Hungary. The primary focus of the Territory Sales Representative is to maintain, develop and grow existing customer accounts as well as solicit new business from prospective customers in all market segments in the Southeast. The ideal person will bring a wealth of industry expertise and past customer relationships in which to further solidify Hanna’s place in key market segments, such as Food & Beverage, drinking water, wastewater, etc. Also, create relationships where customers see Hanna as a trusted scientific partner.

This role works closely with the Sales Managernational Sales Manager, and Marketing to help develop and execute the strategic plans for the key segments. This includes helping to develop the necessary tools and campaigns to effectively promote the brand, products and image. This role will gather and share important voice of customer which will assist in the promotion, organization and guidance to the team to maximize market penetration of our products and solutions.

Job Responsibilities for a Outside Sales Representative:

• Work with the National Sales Manager to help achieve the overall targets for each segment in your territory as well as established individual key account sales targets.
• Develop and maintain a strong relationship built on mutual trust, respect and cooperation with direct customers and other channel partners, distribution management and strategic accounts.
• Assist in creating and implementing Account Plans for selected Strategic Accounts. Help to develop and promote strategic initiatives for these accounts across regions with the Regional Managers as needed.
• Call on established and prospective customers to create demand for Hanna’s laboratory instrumentation and solutions within the key industries. Document calls and results as required utilizing Hanna’s CRM system. Work within the system to build and manage a solid funnel moving our customers successfully through their sales journey.
• Develop a list of prospective customers by utilizing past relationships in order to schedule appointments and perform web demos. Actively solicits product opportunities, referring leads as appropriate to others.
• Assist in growing sales for the F&B, municipal, and industrial segments within given territory. Generate market interest and close sales by executing activities such as projects, surveys, campaigns, teaching, site visits and promotions.
• Will contact potential customers through cold calls and emails to identify customer needs and suggest our appropriate products/services. Work with the Apps and Product teams to customize product solutions and increase customer satisfaction.
• Attend trade shows and assist in the selection and preparation of samples and promotional materials.
• Assist in identifying opportunities for new products/services to further increase Hanna’s market share within the industry.
• Assist in the creation of relevant industry content to better engage current and potential customers and increase brand recognition and credibility.
• Follow up on sales leads generated from trade shows, marketing campaigns, website and other sources as needed.
• Utilize competitive information and product knowledge to increase market penetration by properly positioning our products and services to meet demand.
• Identify white spaces within our product line and present to the product and R&D teams.
• Join relevant associations and become a trusted subject matter expert in Hanna’s key market segments.
• Keeps Sales leaders informed on important matters that require immediate action or attention.

Knowledge and Skills required for a Technical Sales Representative:

• Bachelor's degree in chemistry or science related field
• 3-5 years of proven sales experience
• Direct experience selling to municipalities, food & beverage, and industrial customers a plus
• Industry experience, managing end user accounts, working with key strategic accounts
• The ability to read and understand technical articles related to applications for our products
• Must be comfortable speaking to groups of customers and industry professionals to promote the company's products and technologies.
• Builds and sustains relationships.
• Eager to learn, independent, motivated self-starter.
• Inspires trust and open communication.
• Clearly expresses oneself orally and in writing.
• Effectively negotiates when necessary.
• Formal presentation skills required.
• Acts with integrity.
• Must be willing to travel up to 30%.

We offer a competitive salary, a comprehensive benefits package.

Job Type: Full-time

Hanna Instruments, an industry leader in laboratory instrumentation for analytical testing, is looking for a full-time Applications Engineer to join our team in Szeged. The Applications team directly aids in the sales of our instruments (primarily our titration and spectrophotometer lines) by providing support through technical expertise.

Hanna Instruments is seeking a technically-savvy person with a solid foundation in chemistry to install, service, and support our line of titrators and spectrophotometers. This role works closely with the Regional Sales Representatives. The individual should have 1-3 years of titration experience, 1-3 years hands-on troubleshooting and repair experience, and familiarity in writing reports and SOPs. They must be self-motivated, detail-oriented, and have a strong willingness to help. They also must be capable of working both independently and in a team setting, and be comfortable in both laboratory and industrial work environments. The candidate must have excellent communication and problem-solving skills.

Job Responsibilities for a Applications Engineer:

• Provides exceptional customer service and value through onsite instrument installation, method optimization, instrument service, and personnel training (40-60% travel required).
• Coordinates, schedules, and leads titrator installations and titrator service visits.
• Leads service selling in the region. Initiates prospecting calls with current customers to seek out service opportunities.
• Develops and maintains a strong relationship built on mutual trust, respect, and cooperation with direct customers and other channel partners, distribution management, and strategic accounts.
• Works in support of the sales team to help identify and qualify instrumentation sales for complex applications in assigned region. Assists sales in presentation of proposed Hanna solution to solve customer needs.

Knowledge & Skills for a Field Service Technician:

• Bachelor's degree in Chemistry or closely related field preferred.
• Experience in organic and inorganic chemistry fundamentals; ability to understand terminology and principles in order to comply with analytical methods.
• Exceptional proactive and reactive problem-solving skills.
• 2 years of experience in an analytical laboratory of qualitative or quantitative analyses.
• 1 year of hands-on troubleshooting and repair experience with scientific equipment.
• Must possess strong time management skills with the ability to juggle/prioritize a busy schedule over a large regional territory.
• Proficient verbal and written communication skills with the ability to communicate well with peers, management, and customers in a professional manner.
• Results oriented. Ability to take ownership for meeting goals and objectives; willing to be accountable for own decisions, and willing to give 100%. Able to look for new ways to accomplish objectives.
• 40-60% travel required.
• Capable of becoming a subject matter expert in titration chemistry and instrumentation.

We offer a competitive salary and a comprehensive benefits package.

Job Type: Full-time